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About simonebreanna
I'm a dog momma millennial whose idea of heaven includes unlimited Chick-fil-A fries and bottomless McDonald's Sprite.
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Simone Williams
Owner
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Digital downloads
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Frequently asked questions
Where can I find my download?
To access your digital files from your account:
1. Sign in to Etsy.com and go to Your account.
2. Go to Purchases and reviews.
3. Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.
You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item.
If your payment is still processing, the Download Files button will be gray.
If you purchased an instant digital download as a guest, you'll find a link to download your files in the receipt email that was sent to you after purchase.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please message me for further assistance.
The type of file you’ll be downloading is shown under the Highlights section of a digital listing. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type.
Do you offer refunds?
I stand behind my products and your satisfaction with them is important to me. However, because my products are digital goods delivered via Internet download, I do not offer refunds with no exceptions. If you have any issues or questions regarding your order, please do not hesitate to reach out via Etsy message.
Custom and personalized orders
If you would like a custom or personalized printable, please enter your desired dimensions and/or type of planner (i.e., "4.25" x 6.25"" or "Franklin Covey Compact") as the personalization for the listing, or you may message me for more details.